File Sandboxing submissions are intermittently failing for some EMEA users. UK and US users are unaffected. Cloud Operations is investigating and will update this post with more information.
The High Availability load balancers for the File Sandboxing API in EMEA experienced a split-brain scenario. The API was still accepting files to be sandboxed, but at a reduced rate. We have resolved the situation and the service is performing.
Some File Sandboxing customers in EMEA were impacted intermittently. UK, US and APAC users were unaffected.
We apologise for any inconvenience caused.